Privacy Policy

Introduction

OptiSecure Monitoring Ltd (“OptiSecure”, “we”, “our”, “us”) is committed to protecting the personal data of everyone who contacts us or submits enquiries through this website. This Privacy Policy explains what data we collect, how we use it, and your rights under UK data protection law.

Company: OptiSecure Monitoring Ltd — Company No. 17354488. Registered office: Flat 11, 71 Musters Road, West Bridgford, Nottingham, NG2 7PY, United Kingdom.

Data we collect

We may collect the following categories of personal data when you use this website or submit an enquiry:

• Contact details: Name, email address, and telephone number (if provided).
• Company information: Company or organisation name (where provided).
• Property information: Property type, site location, and general address area voluntarily submitted as part of a security systems enquiry.
• Existing system details: Details of existing CCTV systems, alarm systems, access control systems, and monitoring arrangements voluntarily submitted.
• Security requirements: CCTV requirements, alarm requirements, access control requirements, monitoring requirements, and property protection planning information voluntarily submitted.
• Access and keyholder information: Site access details and keyholder notes voluntarily submitted as part of an enquiry.
• Urgency and budget guidance: Urgency information and budget guidance voluntarily submitted.
• General notes: Any additional information you choose to include in an enquiry or contact form submission.
• CCTV and privacy-related information: Information about existing CCTV systems, privacy considerations, and monitoring arrangements where voluntarily supplied as part of a security systems enquiry.
• Technical information: Standard website analytics data (IP address, browser type, pages visited) where analytics are active and consent has been given.
• Cookie data: Cookie preferences and session data as described in our Cookie Policy.

How we use your data

We use the data you provide to:

• Review and respond to security systems service enquiries
• Provide information and guidance on security systems services relevant to your enquiry
• Communicate with you by email or telephone (if a telephone number is provided)
• Manage our business relationship with you
• Comply with legal obligations
• Improve this website (where analytics consent is given)

Legal basis for processing

We process your data on the following legal bases:

• Legitimate interests: To respond to enquiries you have submitted and to conduct our security systems service business.
• Consent: Where you have provided explicit consent via our enquiry or contact forms, and for any optional analytics cookies.
• Contractual necessity: Where data processing is required to fulfil an agreed service.
• Legal obligation: Where processing is required to comply with UK law.

Data retention

We retain personal data for as long as is necessary to fulfil the purpose for which it was collected, and in line with applicable legal, regulatory, or contractual obligations. Enquiry data will generally be retained for a reasonable period to allow us to respond, follow up, and maintain records of communications. Data will be securely deleted when no longer required.

Third-party processors

We may use third-party services to process data on our behalf, including email service providers, website hosting services, and form processing services. Where we use third-party processors, we ensure appropriate data processing agreements are in place. We do not sell or share your personal data with third parties for marketing purposes.

If we use analytics services (subject to your cookie consent), these may process anonymised or pseudonymised data in accordance with their own privacy policies.

Cookies and analytics

This website uses cookies. Essential cookies are used to keep the site functioning. Optional analytics cookies are only used where you have provided consent through our cookie consent banner. Please see our Cookie Policy for full details.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restriction: You can ask us to restrict processing of your data in certain circumstances.
• Right to object: You can object to processing based on legitimate interests.
• Right to data portability: Where applicable, you can request your data in a portable format.
• Right to withdraw consent: Where processing is based on consent, you can withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected].

Security

We take reasonable technical and organisational measures to protect personal data submitted through this website. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data in transit.

CCTV and security enquiry data

Where enquiries relate to CCTV systems, monitoring arrangements, or access control — and you voluntarily provide information about third-party systems, monitoring services, or other individuals' access arrangements — please ensure you have the right to share this information and that doing so is consistent with your own privacy and data protection obligations.

Complaints

If you have concerns about how we handle your data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

For any data protection queries: [email protected].
OptiSecure Monitoring Ltd, Flat 11, 71 Musters Road, West Bridgford, Nottingham, NG2 7PY, United Kingdom.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates the most recent revision. Continued use of this website following any update constitutes acceptance of the revised policy.